Installation requirements and conditions

Contact us to get technical documentation and drawings

Terms and conditions of sale

Please read the general terms and conditions that applies to all sales

Payment terms

  • 30% of the order amount to confirm the order

  • 50% of the order amount 2 weeks before the assembly

  • 20% of the order amount 1 week after the assembly

Discounts

  • -5% if ordered at least 80 days before the expected delivery date

  • -10%, if ordered at least 160 days before the expected delivery date

  • -15% if ordered at least 240 days before the expected delivery date

Delivery

The digital water curtain is delivered Ex Works. It means that all transportation costs and travel expenses borne for the first installation and later servicing are covered by the client.

The client is responsible to cover the shipment, pay any local taxes and duties, and costs of any additional documentation (eg. ATA carnet) required by law or authorities at the destination.

If the installation is in Europe, we offer shipment as optional service.

Delivered products and services

  • Digital water curtain set

  • Control system + programming

  • Tablet to operate the digital water curtain

  • 5-day assembly and testing done by 2 technicians

  • 1-year guarantee (extended for a fee)

Optional products and services

Products and services that are offered at additional cost

  • Shipment to European countries

  • No-drop system

  • Android app to draw pictures with finger

  • Water swing system

  • Platform with sensors

  • LED lighting attached to printing modules

  • Ceiling mounts with winches

  • DMX512 receiver

  • Anti-splash mats

  • Extra assembly days (over 5 days)

Installation site requirements

The digital water curtain can be installed provided that the installation place meets all the technical requirements mentioned in the Technical Specification that is available on request. The following elements should be ensured by the client:

  • Hydraulic system (pipes, pump, water treatment) according to the specification

  • Water tank (trough)

  • Lighting (if not ordered from us)

  • Shipment (if not ordered from us)

  • Transportation for our technicians (if shipment not ordered from us)

  • Accommodation for our technicians

  • Custom duties and taxes

  • A lift or a ladder (if lower than 4m) for technicians to access the mounting place

The machine is fixed to metal ceiling mounts with winches. They are sent to the client in advance, and they should be bolted in a desired position before the installation takes place. Their documentation is sent on request.

Water images are visible best against a dark background.

To reduce water splashes, the water tank should be covered with splash reducing mats. They can be delivered on request.

Under regular conditions, the falling water will not be spraying out of the tank noticeably. However, it cannot be ruled out that the water will wet the floor as a result of wind, spectators touching streams of water, during assembly and disassembly.

The digital water curtain is rainproof but it cannot work during a storm.

Winds over 7 knots (3 on the Beaufort scale) can deform falling images and cause water to fall outside the tank or give the people nearby a wetting. To reduce the risk of wind, it is worth placing the digital water curtain in front of a wall or artificial background, protecting it against the wind, putting the machine sideways to the wind, avoiding the machine placed in constricted spaces, e.g. between buildings, where the wind speed increases.

Installation

It usually takes 5 consecutive days to install and test the digital water curtain:

  • The machine is assembled on the ground below the ceiling mounts.

  • The winches are connected to the ceiling mounts and to the machine

  • The machine is raised

  • Our technicians use ladders or a lift to fix the machine to the ceiling mounts, and to connect cables and pipes

  • The digital water curtain is programmed and tested. The hydraulic installation has to be operational

All the technical requirements must be fulfilled before the installation. It must be possible to run the pump and the tank must be filled with water during the installation. In that time, the machine and the ground below should be freely accessible to our technicians. They should have a possibility to run and test it for at least 5 hours per day.

The client should determine the work schedule in advance, and inform about all the safety requirements (like obligatory Personal Protective Equipment) and mandatory permits at the place of installation.

Our insurance does not allow our technicians to perform activities other than work with the equipment we provide. In particular:

  • They may not assemble or disassemble the machine housing and its surroundings supplied by the client.

  • They may not perform any plumbing or electrical work

  • They cannot drill holes or use anchor bolts in order to fix the ceiling mounts

When the installation is complete, our technicians will provide information on how to operate and maintain the machine to a person designated by the client.

Additional fees

If the installation site requirements are not met, the installation may be postponed or prolonged until the client resolves all the problems. In this case, an extra assembly fee is charged for each additional assembly day.

Annual Maintenance and Guarantee Extension Fee

We guarantee the proper operation of the digital water curtains. The guarantee is not limited in time.

To keep the digital water curtain operational, a client has to pay a Maintenance and Guarantee Extension Fee for the machine and its accessories.

The Maintenance and Guarantee Extension Fee is paid annually.

Maintenance and Guarantee Extension Fee is not payable for the first year of operation. It is due from the client starting from the second year of operation..

The fee should be paid before the expiration date. Otherwise the digital water curtain may be electronically blocked until the payment is made.

A document with the guarantee terms and conditions is provided on demand.

Advantages of Endless Guarantee

The digital water curtain is a highly complex product. Its fast-moving parts are subject to wear and tear. To provide clients with the deepest possible experience, we developed our own valves which are even 6 times more durable than the ones used by our competitors.

The digital water curtain systems offered by the competition may have a very limited lifespan. After some time, the machines may deteriorate and deliver a negative experience to the spectators. Owners of those systems are exposed to very high repair or maintenance costs after the guarantee has expired. The digital water curtains produced by our competitors are usually proprietary systems that may be repaired only by the manufacturer. This usually significantly increases the servicing costs. The repair cost may actually be as high as that of a new machine.

To keep our clients satisfied, we decided to reduce the initial cost of our machines significantly, and introduce a low annual fee.

The initial cost of our digital water curtain is lower by 40-50% when compared to our competitors’ solutions.

The fee is below 3 EUR/day per water printing module.

Our clients are happy that they can avoid unexpected costs in the future, and they appreciate the transparency of our offer. They are glad to receive the highest quality and everlasting product that impresses even after years of operation.

Maintenance and servicing

The installation has to be inspected every 3 years.

In an unlikely case of malfunction, we will ask the client to designate a person to carry some simple servicing tasks. Examples of those tasks are mentioned in the Technical Specification. Those actions are aimed at fixing the problem or finding the source of malfunction before our arrival.

All maintenance and service works as well as any spare parts are covered by the guarantee. However, the client has to settle all shipping costs for the spare parts along with all the expenses for the transportation and accommodation for our technicians.